Privacy Policy
Effective Date: March 1, 2026
Logo Digitizing Pro ("we," "our," or "us"), operating at https://logodigitizingpro.com, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and disclose information when you access our website and purchase our embroidery digitizing services or digital products.
1. Information We Collect
Personal Data You Provide
When you create an account, place an order, or contact our support team, we collect:
- Full name and display name
- Email address
- Phone number (including WhatsApp)
- Billing address and business name (if applicable)
- Payment information (processed securely by third-party gateways; we do not store card numbers)
- Artwork and design files you upload for custom orders
- Communication history (chat messages, emails, support tickets)
Automatically Collected Data
When you browse our website, we automatically collect:
- IP address and approximate geolocation
- Browser type, version, and device information
- Pages visited, time on page, and navigation paths
- Referring website URLs and search engine terms
- Cookies and session identifiers (see our Cookie Policy for details)
2. How We Use Your Information
We process your personal information for the following lawful purposes:
- Order Fulfillment: Processing purchases, generating download tokens, and delivering digital embroidery files
- Account Management: Creating and maintaining your user account, purchase history, and re-download access
- Payment Processing: Securely routing transactions through our PCI-DSS compliant payment partners (Safepay, JazzCash, bank transfer)
- Customer Communication: Sending order confirmations, delivery notifications, and responding to inquiries
- Service Improvement: Analyzing usage patterns to optimize website performance and user experience
- Fraud Prevention: Monitoring transactions for suspicious activity and preventing unauthorized access
- Legal Compliance: Fulfilling tax, regulatory, and legal record-keeping requirements under Pakistani law
3. Payment Security
We use third-party payment gateways to process all financial transactions. We do not store, process, or have access to your complete credit card, debit card, or bank account numbers. All payment data is encrypted in transit using TLS 1.2+ and processed in compliance with PCI-DSS Level 1 standards by our payment partners.
Supported payment methods are processed by their respective licensed providers, each with their own privacy and security policies.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share limited information with:
- Payment Gateway Providers: Transaction data necessary for payment processing and fraud detection
- Analytics Services: Anonymized/aggregated usage data for website performance analysis (Google Analytics)
- Legal Authorities: When required by law, court order, or regulation, or to protect our rights and safety
All third-party service providers are contractually obligated to protect your data and use it solely for the specified purposes.
5. Data Security Measures
We implement industry-standard security measures including:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure password hashing using bcrypt algorithm
- CSRF (Cross-Site Request Forgery) protection on all forms
- Rate limiting on sensitive endpoints to prevent brute-force attacks
- Regular security updates and vulnerability patching
- Restricted access to personal data on a need-to-know basis
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Deletion: Request erasure of your personal data (subject to legal retention requirements)
- Portability: Receive your data in a structured, commonly used format
- Opt-out: Unsubscribe from marketing communications at any time
- Withdraw Consent: Revoke previously given consent for data processing
To exercise any of these rights, contact us at info@logodigitizingpro.com. We will respond within 30 days.
7. Data Retention
We retain your personal information for as long as necessary to:
- Maintain your account and provide ongoing services (including re-download access for purchased designs)
- Comply with legal and regulatory obligations (tax records: 6 years)
- Resolve disputes and enforce our agreements
You may request account deletion at any time. Upon deletion, we will remove personal data within 30 days, except where retention is required by law.
8. Cookies and Tracking
We use essential cookies for website functionality (session management, cart storage, CSRF protection) and analytical cookies to understand usage patterns. For complete details on our cookie practices, please refer to our Cookie Policy.
9. Compliance with Pakistani Law
This Privacy Policy complies with the Prevention of Electronic Crimes Act (PECA) 2016, the Electronic Transactions Ordinance (ETO) 2002, and applicable State Bank of Pakistan (SBP) regulations governing electronic payments. We are committed to upholding data protection standards consistent with international best practices.
10. Children's Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect personal information from individuals under 18. If we become aware of such collection, we will delete the information promptly.
11. International Users
Our servers and business operations are located in Pakistan. If you access our services from outside Pakistan, your data may be transferred to and processed in Pakistan. By using our services, you consent to this transfer.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email or a prominent notice on our website. The "Effective Date" at the top indicates the latest revision.
13. Contact Us
For privacy-related questions, data access requests, or complaints:
- Email: info@logodigitizingpro.com
- Phone / WhatsApp: +923154596944
- Address: 43-WB VEHARI, Punjab, Pakistan 61100